Refund Policy

At Rockrose, we take great pride in the craftsmanship and quality of both our handmade jewelry and clay cutters. We want you to be fully satisfied with your purchase, and offer the following return policy for each category:

Handmade Jewelry Returns & Exchanges

We want you to love your jewelry! If you are not completely satisfied, we offer the following return options:

  • Full Refund: You may return your jewelry for a full refund within 10 days of purchase.
  • Condition Requirement: Jewelry must be unworn and in its original packaging to qualify for a return
  • Exchange or Store Credit: After 10 days but within 30 days, you may exchange your item or receive store credit.
  • No Returns After 30 Days: We do not accept returns beyond 30 days.

Clay Cutters, Tools, & Supply Returns

Due to the nature of these handmade and specialty tools, all sales are final. We do not accept returns or exchanges unless an item is defective or damaged during shipping.

  • Final Sale: We do not accept returns on clay cutters, tools, or supply items.
  • Damaged or Defective Items: If your item arrives damaged or defective, please contact us within 7 days of delivery with photos of the item and packaging. We will provide a replacement or issue a full refund, depending on the situation.

Shipping Costs:

Shipping costs for returns and exchanges are the responsibility of the customer, except in cases of defective or damaged items.